ORDERING & PAYMENT

Effective Date:
July 22, 2026

Accepted Payments

Uniq Flair accepts approved payment methods displayed during checkout.

These may include:

  • Credit Cards
  • Debit Cards
  • Digital Wallets
  • Bank Transfers (where approved)
  • Other secure payment methods

Available payment methods may change without notice.

Payment Authorization

Orders are processed only after successful payment authorization.

Failed or declined transactions will not reserve inventory.

Fraud Prevention

For customer protection, we may:

  • verify payment information,
  • request identity confirmation,
  • delay shipment pending verification,
  • cancel suspicious transactions.

Pricing Errors

If a pricing error occurs:

Uniq Flair reserves the right to:

  • cancel the order,
  • issue a refund,
  • request payment of the correct amount before fulfillment.

Taxes

Applicable taxes will be calculated during checkout where required.

LOCAL DELIVERY

Effective Date:
July 22, 2026

1. Delivery Area

Uniq Flair currently provides local delivery within the Cayman Islands.

International shipping is not currently offered.

2. Pickup

Customer pickup is currently unavailable.

A pickup option may become available in the future.

3. Delivery Times

Delivery estimates are provided as guidance only.

Delivery times may vary due to:

  • Weather
  • Traffic
  • Public holidays
  • Product availability
  • Custom production time
  • Hurricanes
  • Circumstances beyond our control

Estimated delivery dates are not guaranteed.

4. Delivery Attempts

Customers should ensure someone is available to receive the order.

If delivery cannot be completed because:

  • nobody is available,
  • incorrect address,
  • incorrect phone number,
  • customer unavailable,

additional delivery fees may apply.

5. Inspection

Customers should inspect their order immediately upon delivery.

Any issue must be reported within 24 hours.

6. Delivery Charges

Delivery fees are displayed during checkout where applicable.

Delivery pricing may change without notice.

7. Delivery Delays

Uniq Flair shall not be liable for delays caused by:

  • Hurricanes
  • Tropical storms
  • Flooding
  • Government restrictions
  • Vehicle breakdown
  • Road closures
  • Supply shortages
  • Events beyond our reasonable control

8. Refused Deliveries

If a customer refuses delivery for reasons other than product damage or incorrect fulfillment:

  • delivery charges remain payable,
  • refunds may not be available,
  • additional fees may apply.

RETURNS, REFUNDS & ORDER RESOLUTION

Effective Date: July 22, 2026

1. Our Commitment

At Uniq Flair Cayman Islands, every order is prepared with care and inspected before delivery. Many of our products are personalized, custom-made, perishable, or hygiene-related, making them unsuitable for return.

Our goal is to resolve genuine issues fairly while protecting the integrity of our products and ensuring all customers are treated consistently.

2. General Return Policy

Uniq Flair does not accept returns on products once they have been delivered.

This policy applies to all products unless required otherwise by applicable law.

Instead of accepting returns, we investigate and resolve legitimate problems individually.

3. Reporting a Problem

Customers must report any issue within 24 hours of delivery.

Reports made after 24 hours may not be eligible for review.

To help us investigate, customers should provide:

  • Order number
  • Full name
  • Contact telephone number
  • Description of the issue
  • Clear photographs showing the problem
  • Photographs of the product packaging (if applicable)

Failure to provide sufficient information may delay or prevent resolution.

4. Eligible Issues

We may provide a replacement, repair, store credit, or another reasonable solution if the issue is determined to be the result of:

  • Wrong item delivered
  • Manufacturing defect
  • Damage caused before delivery
  • Incorrect personalization caused by Uniq Flair
  • Missing items from the order
  • Product received in unusable condition

Each case is reviewed individually.

5. Issues Not Covered

The following are not considered defects:

  • Customer changed their mind.
  • Customer ordered the wrong item.
  • Customer selected the wrong colour.
  • Customer entered incorrect engraving text.
  • Customer uploaded poor-quality images.
  • Customer approved artwork containing mistakes.
  • Product appearance differs slightly from website photographs.
  • Natural variations in wood, stone, leather, acrylic, metal, glass, plants, or other natural materials.
  • Damage occurring after delivery due to misuse, improper care, accidents, or neglect.

6. Personalized & Engraved Products

Because personalized products are created specifically for each customer:

Custom engraved products cannot be returned or exchanged.

Examples include:

  • Name plaques
  • Photo engravings
  • Personalized gifts
  • Corporate awards
  • Wedding gifts
  • Customized drink-ware
  • Personalized keychains
  • Custom ornaments
  • Memorial items

Customers are responsible for ensuring:

  • Names
  • Dates
  • Quotes
  • Grammar
  • Spelling
  • Punctuation

are correct before placing an order.

Uniq Flair is not responsible for customer-submitted errors.

7. Live Plants

Plants are living products.

Variations in:

  • Size
  • Shape
  • Colour
  • Growth
  • Flowering

are completely natural.

Plants cannot be returned because they:

  • require individual care,
  • may deteriorate after delivery,
  • are affected by sunlight,
  • watering,
  • soil,
  • temperature,
  • handling.

If a plant arrives significantly damaged due to delivery, customers must notify us within 24 hours together with photographs.

8. Electronics

Electronics may be covered by:

  • Manufacturer warranty
    or
  • Uniq Flair warranty

depending on the product.

Electronics damaged through:

  • misuse,
  • water,
  • dropping,
  • modification,
  • improper charging,

are not eligible for replacement.

Warranty details are provided separately.

9. Beauty Products

For hygiene reasons we cannot accept returns of:

  • Cosmetics
  • Skin care
  • Hair care
  • Personal care items

unless received damaged or supplied incorrectly.

10. Office Supplies

Office supplies may only be reviewed if:

  • incorrect item supplied,
  • damaged before delivery,
  • manufacturing defect.

11. Refund Method

If a refund is approved, it may be issued by:

  • Original payment method
  • Store credit
  • Replacement product
  • Repair

The appropriate remedy will be determined by Uniq Flair.

12. Chargebacks

Customers are encouraged to contact us before initiating a payment dispute.

Fraudulent chargebacks may result in:

  • cancellation of future orders,
  • account restrictions,
  • recovery action where permitted by law.

13. Final Decision

Uniq Flair reserves the right to make the final determination regarding eligibility for replacement, repair, store credit, or refund after reviewing the available evidence.